Applied Industrial Technologies Ltd.
Privacy Policy
Applied Industrial Technologies
Ltd. and its subsidiaries (collectively “AIT” or
“we”) are committed to maintaining the accuracy,
security and privacy of customers and suppliers
and views the relationship with our customers
and suppliers as our most precious asset. In
your dealings with AIT Canada, you can be
certain that you are dealing with a company that
values your trust and will take every measure to
ensure your total confidence and satisfaction.
1) General
AIT
Canada knows that your privacy is very important
to you and we are committed to user privacy in
our products and services. That's why protecting
any personal information, such as your name,
address, email address, phone number or land
location, that you provide us is of the utmost
importance to AIT Canada. As a result, we have
prepared this Privacy Statement to let you know
about the manner in which we collect, use,
disclose and otherwise manage the personal
information you entrust to us. This policy
outlines our personal information handling
practices. If you give us personal information,
we will treat it according to this policy. AIT
Canada encourages you to read this policy
privacy policy to understand all the safeguards
in place to protect the information you provide.
When you provide personal information at our
stores, our sites and/or to our service
providers, you are consenting to the manner in
which AIT Canada will collect, use, disclose and
otherwise manage your personal information, as
set out below.
2) Collection and
Use of Personal Information
We
may collect personal information that you
provide us when you:
- Purchase, order,
return, exchange or request certain information
about our products and services;
- Request a
quote and/or make a purchase;
- Request
warranty or product repair services;
- Enter
into a contest or sweepstakes or respond to one
of our surveys; or
- Provide us with comments
or suggestions.
- How we use the information
we collect:
We will not share, sell or
rent personal information about our customers
and suppliers with/to anyone outside AIT Canada.
AIT Canada will not use your personal
information for any purposes, other than those
outlined, unless we have asked your permission
and have received your consent.
3) Data
Retention
AIT Canada will not retain your
personal information longer than is necessary
for the purposes for which it was collected and
we will remove personal information when it is
no longer relevant for the uses for which it was
gathered.
4) Accuracy of Data Collected
Personal information shall be as accurate,
complete, and up-to-date as is necessary for the
purposes for which it is to be used.
5)
Visiting our websites:
General
In
general, you can visit our websites without
telling us who you are or providing us with any
information. However, we may collect the IP
(Internet protocol) addresses of all visitors to
our sites and other related information such as
page requests, browser type, operating system
and average time spent on our sites. Traffic
analysis: we may use log files and cookies to
measure interest in our products and analyze the
success of our marketing efforts and the
functionality of our website. Aggregate (not
personal) traffic analysis information may be
shared with our marketing and advertising
agencies.
Cookies:
A cookie is a
tiny element of data that a website sends to
your browser, which is then stored on your hard
drive so the site can recognize you when you
return. At present, AIT Canada’s websites do not
use cookies.
Tracer Tags:
"Tracer
tags" (which may also be referred to as "Clear
GIFs" or "Web Beacons") is technology that
tracks which pages you visit on a website.
Currently, AIT Canada’s websites do not use
Tracer Tags.
Third party links:
Our
sites may include links to the websites of our
business partners and vendors. Except as
provided herein, we will not provide any of your
personal information to these third parties
without your prior consent. AIT Canada
provides links to third party websites as a
convenience to the user. The inclusion of any
link does not imply AIT Canada 's endorsement of
any other company, its websites, or its products
and/or services. These linked websites have
separate and independent privacy policies, which
we recommend you read carefully. We have no
control over such websites and therefore have no
responsibility or liability for the manner in
which the organizations that operate such linked
websites may collect, use or disclose and
otherwise treat your personal information.
6) Security Measures
All information
held by AIT Canada is subject to strict internal
security to prevent unauthorized access and
improper usage. Electronic records are subject
to limited access by authorized personnel who
must use passwords and other security measures.
Print records of personal information are
subject to physical protection such as locked
rooms or cabinets, accessible only to authorized
personnel granted by AIT Canada.
7)
Disclosure of Personal Information
AIT
Canada will not trade, rent or sell your
personal information, without your prior
consent, except as otherwise set out herein.
If your purchases are being shipped to you,
we will share your shipping information on a
confidential basis with our delivery service
providers. Our delivery service providers are
prohibited from using your personal information
for any purpose other than making the delivery.
AIT Canada reserves the right to transfer
any information we have about you in the event
we sell or transfer all or a portion of our
business or assets to a third party acquirer.
We may respond to subpoenas, court orders,
or legal process. We also may choose to
establish or exercise our legal rights or defend
against legal claims.
8) Access to
information
As one of our customers /
suppliers, you have a right to know what
information we are holding in respect to you,
and you have the right to ensure that it is
accurate. On request, we will arrange to supply
you with a printout or electronic replica of our
files relating to your information. If you wish
to verify your information, please send us a
letter at the address included to the attention
of the Privacy Officer. If you find errors or
omissions, we will be pleased to make
corrections.
9) Commitment
Employee commitment
Every one of our
employees is committed to respecting the
personal information we hold in our files. Our
employees are required to abide by the company
policy relating to the proper use of personal
information.
Third party commitment
Whenever AIT Canada supplies data files to
third party services such as printers or mailing
houses, these companies are required to respect
AIT Canada ’s Code of Privacy and abide by their
own privacy policies. They must utilize the
lists only for the purposes AIT Canada specifies
and not make any copies of the files. All data
files remain the property of AIT Canada and must
be returned to AIT Canada at the completion of
the job.
10) Your Satisfaction
We
will do our best to resolve any outstanding
issues in a positive and co-operative spirit,
and in a prompt manner. If, having shared your
concerns with us, you are still not satisfied,
you may file a complaint with the Privacy
Commissioner of Canada by mail to 112 Kent
Street, Ottawa, ON K1A 1H3 or by calling
1-800-282-1376.
11) How to Contact Us
We want to assure you that AIT Canada is
dedicated to protecting your privacy. Please
feel free to contact us at any time if you:
- Have any questions or comments about this
Privacy and Security Statement;
- Wish to
access and/or correct your personal information;
- Wish to provide or withdraw your consent for
AIT Canada to provide you information about
products and
- services and special offers by
mail, e-mail, and/or telephone; or
- If you
wish us not to share your personal information
with our marketing partners.
You can contact
us by calling 1-306-931-0888 ext. 262, by fax at
1-306-934-2553 or writing at (please include
your e-mail address and phone number with your
correspondence along with the information needed
to support your request):
Applied
Industrial Technologies Ltd.
P.O. Box 8849
Saskatoon, SK Canada S7K6X3
Attn: - Clifton
Sanche, Privacy Officer
12) Changes to
the Privacy and Security Statement
To
help you track the changes to our Privacy and
Security Statement, a history of changes to our
Privacy and Security Statement will be noted
here, beginning with changes published after
September 1, 2006.
10 Privacy
Principles
- Accountability – AIT Canada
has a Corporate Privacy Officer in place to
ensure that the corporation abides by the rules
and regulations set forth in the Privacy Act.
- Identifying purposes – AIT Canada will inform
the customer or supplier of the data being
collected.
- Consent – Consent to gather, store
or disclose private information will be obtained
from the customer or supplier prior to action.
- Limiting collection – AIT Canada will limit the
collection of private information to that which
serves the original purpose of collection. No
additional information will be collected.
- Limiting use, disclosure, and retention – AIT
Canada will use or disclose private information
only for the purpose for which it was collected
unless the customer or supplier consents to the
additional use or disclosure.
- Accuracy –
Private information will be kept as accurate and
up-to-date as is possible.
- Safeguards – AIT
Canada will protect all private information
collected to prevent loss or theft. Safeguards
such as locks, passwords, firewalls and alarms
will be used to protect the information
collected.
- Openness – AIT Canada will publish
their privacy policy so that employees,
customers and suppliers will know the extent to
which their information is being utilized,
safeguarded and how they can access their
information.
- Individual access – When
requested by the customer or supplier, AIT
Canada will inform the individuals that they
have information about them and will provide
access to such information if requested.
- Challenging compliance – AIT Canada has provided
a Privacy Officer to handle all inquiries
regarding the privacy policy. Any privacy
inquiries or complaints can be forwarded
directly to the Privacy Officer for action.
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